Shipping policy

Important Information

  • Order cut-off time: 05:00 PM Eastern Standard Time (New York)
  • Processing time: 1–3 business days (Monday–Friday)
  • Tracked delivery to the United States: typically 3-6 business days from dispatch (Delivery times may vary depending on route and carrier. Tracking information is provided once your order ships.)
  • Shipping cost: Free of charge within the United States.

Shipping & Fulfilment

Orders are managed by Stepping Stones Toys, based in Kentucky, United States.

Delivery Times

  • Processing time: 1–3 business days (Monday–Friday)
  • Tracked delivery to the USA: usually 3–6 business days from dispatch (Delivery times may vary depending on route and carrier. Tracking information is provided once your order ships.)

Taxes & Duties

All prices include taxes where applicable.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Shipping Costs

Delivery is free of charge throughout the United States.

Enjoy a hassle-free shopping experience with no hidden costs.

Delays in Delivery

We strive to deliver on time, but delays may occur due to factors beyond our control (e.g. weather conditions or peak periods).

If your order is delayed, please allow an additional 3 business days before contacting customer service.

Cancellations

If you wish to cancel your order, please contact us as soon as possible at info@thesteppingstonestoys.com

Please ensure your request is made before your order has been processed or dispatched.

Defective or Damaged Items

If you receive a damaged or incorrect item, please contact us within 30 days of receipt at info@thesteppingstonestoys.com

Include your order number, a brief description of the issue, and photos of the item.

We’ll resolve the issue promptly and arrange a replacement or refund as needed.

Failed Delivery or address issues

If a parcel is returned to us due to an incorrect address or unclaimed delivery, we will refund the product price and any return-to-sender fees charged by the carrier. Re-shipping is available on request at cost.

Contact Information

  • Store name: Stepping Stones Toys
  • Address: 294 Toronto Rd, Lexington Kentucky 40515, United States.
  • Email: info@thesteppingstonestoys.com
  • Contact form: Here
  • Customer service: Our customer service is available from Monday to Friday, 9:00 am to 06:00 pm Eastern Standard Time (New York)
  • Response time: Customer service will respond within 24 hours on business days.

Last updated date: 06-20-2026